▮ Managed service and support
Let us install, run and support Muxshed for you
Muxshed is free to self-host and always will be. A fully managed hosting version is on the way. In the meantime, our team offers support packages: we install it, keep it running, and stay on the other end of Slack, email and video. Pricing is tailored to your setup, so it is custom on every package.
Slack
A private or dedicated channel with the team for real-time help, on the Managed and Full tiers.
Ticketed support with tracked response times, on every package.
Video
Onboarding, quarterly reviews and incident calls, when you want a person on screen.
Support packages
Pick how much you want us to carry, from keeping your own box current to running the whole thing on an SLA. Every package is custom priced to your setup.
You run it. We keep it healthy.
For teams self-hosting who want an expert keeping it current.
- ✓ Version updates and security patches
- ✓ Configuration and setup review
- ✓ Scheduled health checks
- ✓ Best-practice guidance
Channels
Email support · Community chat channel
Response
Next business day
We install it, run it, and watch it.
Run Muxshed on your infrastructure without running it yourself.
- ✓ Install and configuration
- ✓ Monitoring and alerting
- ✓ Updates and patches applied for you
- ✓ Priority support
Channels
Private Slack channel · Email · Scheduled video calls
Response
Same business day
We run the whole show, on an SLA.
Mission-critical production with a named team behind it.
- ✓ Everything in Managed
- ✓ A named engineer on your account
- ✓ On-call incident response
- ✓ Uptime SLA and quarterly reviews
Channels
Dedicated Slack · Email · On-demand video · On-call escalation
Response
Within the hour (SLA)
▮ Kept running
We watch it so you don't have to
On Managed and Full management we monitor your instance around the clock, apply updates, and step in before a small problem becomes a dropped stream. Full management adds an uptime SLA and on-call escalation, so there is always someone to reach.
- ● Health checks and alerting
- ● Updates and patches applied for you
- ● Incident response with a real person
Tell us what you're running
Send us your setup and what you need covered. We'll come back with a package and a quote. Prefer to run it yourself? The open-source core is free forever.